Why Am I Being Asked to Pay Again on ZEE5?

Why Am I Being Asked to Pay Again on ZEE5?

So you're a ZEE5 subscriber, and you're wondering why you're being asked to pay again? Don't worry, we have got you covered. Here's a step-by-step guide to help you figure out and solve this issue quickly:

1. Verify Your Phone Number/ Email Id

The most common reason for this issue is logging in with a different phone number/email ID than the one you subscribed with. Double-check the number/email id you're using to log in:

  1. Log out of the ZEE5 app.
  2. Log in again, making sure you're using the phone number/email id you subscribed with.
2. Link Your Contact Details

If you've made a payment but haven't linked your contact details, follow these simple steps:

  1. Grab the Android device you used to make the payment.
  2. Open the ZEE5 app on the device.
  3. Look for a pop-up at the bottom of the page prompting you to link your mobile number.
  4. Complete the process, and you're good to go!

3. Reach Out for Support

If you've tried the above steps and still face the issue, don't fret! Our support team is here to help you:

  1. Take a screenshot of the payment from your bank app or statement.
  2. Make sure the transaction ID, date & biller details are visible in the screenshot.
  3. Email the screenshot to support.global@zee5.com mentioning your mobile number & email id.
  4. Our team will look into the issue and get back to you at the earliest. 

Remember, you deserve uninterrupted binge-watching, and we're here to make sure you get it. Enjoy your favourite shows and movies on ZEE5 without a hiccup!

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